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.remote-human,.post-content .remote-choice{grid-template-columns:1fr;gap:28px}.post-content .session-title h2,.post-content .human-copy h2{font-size:35px}.post-content .session-compact{margin-top:35px}.post-content .remote-human{padding:45px 0}.post-content .remote-human img{height:340px}.post-content .remote-choice{padding:35px 0;gap:20px}.post-content .remote-choice h2{font-size:32px}.post-content .remote-faq{padding:50px 0}.post-content .remote-close h2{font-size:36px}} <\/style>\n<header class=\"wrap\"><a class=\"brand\" href=\"https:\/\/www.barnasystem.com\/ca\/\" aria-label=\"Inici de Barnasystem\"><img decoding=\"async\" src=\"https:\/\/www.barnasystem.com\/wp-content\/uploads\/2026\/10\/barnasystem-logo.webp\" alt=\"Barnasystem\" width=\"220\" height=\"74\"><\/a><\/p>\n<nav>\n<div class=\"navgroup\"><a href=\"https:\/\/www.barnasystem.com\/ca\/manteniment-informatic-barcelona\/\">Manteniment IT<\/a><\/p>\n<details class=\"subnav\">\n<summary aria-label=\"Solucions per a empreses\">\u2304<\/summary>\n<div class=\"navpanel\"><a href=\"https:\/\/www.barnasystem.com\/ca\/microsoft-365-per-a-empreses-a-barcelona\/\">Microsoft 365<\/a><\/div>\n<\/details>\n<\/div>\n<div class=\"navgroup\"><a href=\"https:\/\/www.barnasystem.com\/ca\/tecnic-informatic-barcelona\/\">Servei t\u00e8cnic<\/a><\/p>\n<details class=\"subnav\">\n<summary aria-label=\"M\u00e9s serveis t\u00e8cnics\">\u2304<\/summary>\n<div class=\"navpanel\"><a href=\"https:\/\/www.barnasystem.com\/ca\/suport-tecnic-remot\/\">Suport t\u00e8cnic remot<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/urgencies-informatiques-a-barcelona\/\">Urg\u00e8ncies inform\u00e0tiques<\/a><\/div>\n<\/details>\n<\/div>\n<div class=\"navgroup\"><a href=\"https:\/\/www.barnasystem.com\/ca\/disseny-web\/\">Web i m\u00e0rqueting<\/a><\/p>\n<details class=\"subnav\">\n<summary aria-label=\"Serveis web i m\u00e0rqueting\">\u2304<\/summary>\n<div class=\"navpanel\"><a href=\"https:\/\/www.barnasystem.com\/ca\/disseny-web\/\">Disseny web<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/disseny-de-botigues-en-linia\/\">Botiga en l\u00ednia<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/manteniment-web-wordpress\/\">Manteniment WordPress<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/posicionament-seo-a-barcelona\/\">Posicionament SEO<\/a><\/div>\n<\/details>\n<\/div>\n<p><a href=\"https:\/\/www.barnasystem.com\/ca\/zones-de-servei\/\">Zones<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/coneix-barnasystem\/\">Coneix-nos<\/a><\/nav>\n<details class=\"mobilemenu\">\n<summary>Men\u00fa<\/summary>\n<div>\n<details class=\"mobilegroup\">\n<summary>Manteniment IT<\/summary>\n<section><a href=\"https:\/\/www.barnasystem.com\/ca\/manteniment-informatic-barcelona\/\">Veure el manteniment inform\u00e0tic<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/microsoft-365-per-a-empreses-a-barcelona\/\">Microsoft 365<\/a><\/section>\n<\/details>\n<details class=\"mobilegroup\">\n<summary>Servei t\u00e8cnic<\/summary>\n<section><a href=\"https:\/\/www.barnasystem.com\/ca\/tecnic-informatic-barcelona\/\">Veure el servei t\u00e8cnic a domicili<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/suport-tecnic-remot\/\">Suport t\u00e8cnic remot<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/urgencies-informatiques-a-barcelona\/\">Urg\u00e8ncies inform\u00e0tiques<\/a><\/section>\n<\/details>\n<details class=\"mobilegroup\">\n<summary>Web i m\u00e0rqueting<\/summary>\n<section><a href=\"https:\/\/www.barnasystem.com\/ca\/disseny-web\/\">Disseny web<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/disseny-de-botigues-en-linia\/\">Botiga en l\u00ednia<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/manteniment-web-wordpress\/\">Manteniment WordPress<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/posicionament-seo-a-barcelona\/\">Posicionament SEO<\/a><\/section>\n<\/details>\n<p><a href=\"https:\/\/www.barnasystem.com\/ca\/coneix-barnasystem\/\">Coneix-nos<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/zones-de-servei\/\">Zones de servei<\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/contacto\/\">Contacte<\/a><\/div>\n<\/details>\n<p><a class=\"btn darkbtn\" href=\"https:\/\/www.barnasystem.com\/ca\/contacto\/\">Parlem-ne \u2197<\/a><\/header>\n<p><main><\/p>\n<section class=\"remote-opening\">\n<div class=\"wrap\">\n<div class=\"remote-heading\">\n<div>\n<div class=\"eyebrow\">Empreses i particulars \u00b7 Assist\u00e8ncia a dist\u00e0ncia<\/div>\n<h1>Suport t\u00e8cnic remot.<span>Sense despla\u00e7aments.<\/span><\/h1>\n<\/div>\n<div>\n<p>Un problema amb el correu, un programa o la configuraci\u00f3 del teu PC. Des de Barcelona, t\u2019ajudem a valorar i atendre la incid\u00e8ncia mitjan\u00e7ant una connexi\u00f3 remota autoritzada.<\/p>\n<div class=\"actions\"><a class=\"btn\" href=\"https:\/\/www.barnasystem.com\/ca\/contacto\/\">Demanar suport remot \u2197<\/a><a class=\"phone-action\" href=\"tel:+34937710605\">93 771 06 05<\/a><\/div>\n<\/div>\n<\/div>\n<figure class=\"remote-panorama\"><img decoding=\"async\" src=\"https:\/\/www.barnasystem.com\/wp-content\/uploads\/2026\/10\/soporte-remoto-asistencia.webp\" alt=\"Imatge il\u00b7lustrativa d\u2019un t\u00e8cnic atenent una incid\u00e8ncia inform\u00e0tica a dist\u00e0ncia\" width=\"1536\" height=\"1024\" fetchpriority=\"high\"><figcaption>Assist\u00e8ncia inform\u00e0tica a dist\u00e0ncia \u00b7 Primer valorem la teva incid\u00e8ncia<\/figcaption><\/figure>\n<div class=\"remote-principles\"><span>Sense despla\u00e7ament quan la incid\u00e8ncia ho permet<\/span><span>Acc\u00e9s autoritzat per a la intervenci\u00f3<\/span><span>Condicions acordades abans de comen\u00e7ar<\/span><\/div>\n<\/div>\n<\/section>\n<section class=\"remote-scope wrap\" id=\"alcance\">\n<div>\n<div class=\"eyebrow\">Qu\u00e8 podem atendre<\/div>\n<h2>Suport inform\u00e0tic remot.<br \/>Per a problemes concrets.<\/h2>\n<p class=\"scope-note\">L\u2019assist\u00e8ncia remota permet revisar incid\u00e8ncies de programari i configuraci\u00f3 amb l\u2019equip enc\u00e8s i connectat a Internet. Primer comprovem si \u00e9s la modalitat adequada per al teu cas.<\/p>\n<div class=\"remote-boundary\">\n<h3>L\u2019ordinador no arrenca?<\/h3>\n<p>Si no hi ha connexi\u00f3, l\u2019equip no pot iniciar-se o cal manipular components, pot ser necess\u00e0ria una intervenci\u00f3 presencial. <a href=\"https:\/\/www.barnasystem.com\/ca\/tecnic-informatic-barcelona\/\">Consulta el servei t\u00e8cnic a domicili<\/a>.<\/p>\n<\/div>\n<\/div>\n<div class=\"remote-accordion\">\n<details open>\n<summary>Correu electr\u00f2nic i Microsoft 365<\/summary>\n<p>Configuraci\u00f3 de comptes, incid\u00e8ncies d\u2019enviament i recepci\u00f3, Outlook i acc\u00e9s a aplicacions de Microsoft 365. Per a una soluci\u00f3 d\u2019empresa m\u00e9s \u00e0mplia, <a href=\"https:\/\/www.barnasystem.com\/ca\/microsoft-365-per-a-empreses-a-barcelona\/\">consulta Microsoft 365 per a empreses<\/a>.<\/p>\n<\/details>\n<details>\n<summary>Programes, Windows i actualitzacions<\/summary>\n<p>Revisi\u00f3 d\u2019errors d\u2019aplicacions, instal\u00b7laci\u00f3 i configuraci\u00f3 de programari compatible i valoraci\u00f3 d\u2019actualitzacions. Algunes actuacions poden requerir permisos d\u2019administraci\u00f3 o reiniciar l\u2019equip.<\/p>\n<\/details>\n<details>\n<summary>Configuraci\u00f3 del teu PC i perif\u00e8rics<\/summary>\n<p>Ajustos del sistema, configuraci\u00f3 d\u2019impressores accessibles des de l\u2019equip i revisi\u00f3 d\u2019incid\u00e8ncies d\u2019\u00fas. Si l\u2019origen \u00e9s f\u00edsic, valorem una assist\u00e8ncia presencial.<\/p>\n<\/details>\n<details>\n<summary>Rendiment i comportaments an\u00f2mals<\/summary>\n<p>Revisi\u00f3 de lentitud, processos i missatges d\u2019error. Valorem els indicis i les actuacions possibles; el resultat dep\u00e8n del diagn\u00f2stic i de l\u2019estat de l\u2019equip.<\/p>\n<\/details>\n<details>\n<summary>C\u00f2pies de seguretat i ajustos de treball<\/summary>\n<p>Revisi\u00f3 de la configuraci\u00f3 de c\u00f2pies, accessos i eines d\u2019\u00fas diari. La recuperaci\u00f3 de fitxers o una avaria d\u2019emmagatzematge requereixen una valoraci\u00f3 espec\u00edfica.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"remote-session remote-session-v2\" id=\"sesion\">\n<div class=\"wrap\">\n<div class=\"session-title\">\n<div>\n<div class=\"eyebrow\">Com funciona el suport remot<\/div>\n<h2>Abans de connectar,<br \/>tot acordat.<\/h2>\n<\/div>\n<p>Primer coneixem el problema. Despr\u00e9s preparem amb tu la connexi\u00f3 i la intervenci\u00f3.<\/p>\n<\/div>\n<div class=\"session-compact\">\n<article><span>01 \/ VALORACI\u00d3<\/span><\/p>\n<h3>La incid\u00e8ncia i el cost.<\/h3>\n<p>Ens expliques qu\u00e8 passa. Confirmem si el suport remot encaixa i acordem disponibilitat, abast i condicions.<\/p>\n<\/article>\n<article><span>02 \/ ASSIST\u00c8NCIA<\/span><\/p>\n<h3>Una connexi\u00f3 autoritzada.<\/h3>\n<p>T\u2019indiquem l\u2019eina i els seus controls. Revisem l\u2019equip i expliquem l\u2019actuaci\u00f3 proposada.<\/p>\n<\/article>\n<article><span>03 \/ TANCAMENT<\/span><\/p>\n<h3>Resultat i pas seg\u00fcent.<\/h3>\n<p>Comprovem amb tu el resultat i tanquem la sessi\u00f3. Si cal una altra actuaci\u00f3, te l\u2019expliquem.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"remote-human wrap\" id=\"conexion\">\n<figure><img src=\"https:\/\/www.barnasystem.com\/wp-content\/uploads\/2026\/10\/soporte-remoto-pantallas.webp\" width=\"1536\" height=\"1024\" loading=\"lazy\" decoding=\"async\" alt=\"Imatge il\u00b7lustrativa d\u2019un lloc de suport remot amb diverses pantalles i contingut desenfocat\"><\/figure>\n<div class=\"human-copy\">\n<div class=\"eyebrow\">Durant la sessi\u00f3<\/div>\n<h2>Saps qu\u00e8 es revisa.<br \/>I per qu\u00e8.<\/h2>\n<p>La intervenci\u00f3 es prepara amb tu per atendre el problema acordat. Pots preguntar quin acc\u00e9s necessita el t\u00e8cnic i com finalitzar la sessi\u00f3.<\/p>\n<dl>\n<div>\n<dt>Contacte previ<\/dt>\n<dd>La primera sol\u00b7licitud descriu la incid\u00e8ncia; no necessita les teves contrasenyes.<\/dd>\n<\/div>\n<div>\n<dt>Acc\u00e9s amb autoritzaci\u00f3<\/dt>\n<dd>T\u2019orientem sobre la connexi\u00f3 abans de comen\u00e7ar. No descarreguis eines pel teu compte.<\/dd>\n<\/div>\n<div>\n<dt>Actuacions explicades<\/dt>\n<dd>Si apareix una necessitat diferent, la valorem amb tu abans d\u2019ampliar el treball.<\/dd>\n<\/div>\n<\/dl>\n<\/div>\n<\/section>\n<section class=\"remote-choice wrap\">\n<div>\n<div class=\"eyebrow\">Per a particulars, aut\u00f2noms i empreses<\/div>\n<h2>Una ajuda puntual.<br \/>O suport habitual.<\/h2>\n<\/div>\n<div class=\"choice-links\"><a href=\"https:\/\/www.barnasystem.com\/ca\/contacto\/\"><span><strong>Necessito assist\u00e8ncia per a una incid\u00e8ncia<\/strong><small>Consulta l\u2019atenci\u00f3 i les condicions del teu cas.<\/small><\/span><span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"https:\/\/www.barnasystem.com\/ca\/manteniment-informatic-barcelona\/\"><span><strong>Busco suport continuat per a la meva empresa<\/strong><small>Coneix els plans de manteniment inform\u00e0tic.<\/small><\/span><span aria-hidden=\"true\">\u2197<\/span><\/a><\/div>\n<\/section>\n<section class=\"wrap faq remote-faq\">\n<div>\n<div class=\"eyebrow\">Abans de connectar<\/div>\n<h2>Preguntes sobre<br \/>l\u2019assist\u00e8ncia remota.<\/h2>\n<\/div>\n<div>\n<details open>\n<summary>Qu\u00e8 necessito per rebre suport remot?<\/summary>\n<p>Un ordinador que pugui iniciar-se, una connexi\u00f3 a Internet operativa i autoritzaci\u00f3 per a la intervenci\u00f3. Segons el cas, poden ser necessaris permisos d\u2019administraci\u00f3. Primer valorem la teva incid\u00e8ncia.<\/p>\n<\/details>\n<details>\n<summary>Nom\u00e9s ateneu a Barcelona?<\/summary>\n<p>Som a Barcelona, per\u00f2 la connexi\u00f3 remota permet atendre equips en altres ubicacions quan les condicions t\u00e8cniques i la modalitat de servei ho permeten. Consulta el teu cas en demanar assist\u00e8ncia.<\/p>\n<\/details>\n<details>\n<summary>Podeu solucionar qualsevol avaria a dist\u00e0ncia?<\/summary>\n<p>No. Les avaries de maquinari, els equips que no arrenquen i els problemes que impedeixen connectar poden requerir assist\u00e8ncia presencial o taller. <a href=\"https:\/\/www.barnasystem.com\/ca\/tecnic-informatic-barcelona\/\">Consulta el servei t\u00e8cnic inform\u00e0tic a domicili<\/a>.<\/p>\n<\/details>\n<details>\n<summary>Quant costa el suport t\u00e8cnic remot?<\/summary>\n<p>El cost dep\u00e8n de l\u2019actuaci\u00f3 i les condicions del servei o del pla contractat. El concretem abans de comen\u00e7ar. La tarifa de visita a domicili de Barcelona correspon a assist\u00e8ncia presencial.<\/p>\n<\/details>\n<details>\n<summary>He d\u2019instal\u00b7lar algun programa?<\/summary>\n<p>Dep\u00e8n de l\u2019eina i de l\u2019equip. Despr\u00e9s del contacte inicial, t\u2019indiquem els passos per preparar la connexi\u00f3. No cal descarregar programari pel teu compte abans de parlar amb nosaltres.<\/p>\n<\/details>\n<details>\n<summary>Podeu atendre el correu i Microsoft 365?<\/summary>\n<p>Podem valorar incid\u00e8ncies de configuraci\u00f3 de correu, Outlook i aplicacions de Microsoft 365. Per a implantaci\u00f3, gesti\u00f3 i necessitats continuades, consulta <a href=\"https:\/\/www.barnasystem.com\/ca\/microsoft-365-per-a-empreses-a-barcelona\/\">Microsoft 365 per a empreses<\/a>.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<section class=\"remote-close\">\n<div class=\"wrap\">\n<div>\n<div class=\"eyebrow\">Comen\u00e7a explicant-nos el problema<\/div>\n<h2>Demana assist\u00e8ncia<br \/>inform\u00e0tica remota.<\/h2>\n<\/div>\n<div>\n<p>Explica\u2019ns el tipus d\u2019equip, el programa afectat i el missatge d\u2019error. Amb aquesta informaci\u00f3 podem valorar l\u2019atenci\u00f3 adequada.<\/p>\n<div class=\"actions\"><a class=\"btn\" href=\"https:\/\/www.barnasystem.com\/ca\/contacto\/\">Demanar suport remot \u2197<\/a><a class=\"phone-action\" href=\"tel:+34937710605\">93 771 06 05<\/a><\/div>\n<p class=\"remote-cost\">Disponibilitat i cost acordats abans de la intervenci\u00f3.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p><\/main><\/p>\n<footer>\n<div class=\"wrap\">\n<div class=\"footergrid\">\n<div>\n<div class=\"brand footer-logo\"><img decoding=\"async\" src=\"https:\/\/www.barnasystem.com\/wp-content\/uploads\/2026\/10\/barnasystem-logo.webp\" alt=\"Barnasystem\" width=\"220\" height=\"74\"><\/div>\n<p>Serveis inform\u00e0tics per a empreses a Barcelona.<br \/>Rambla Badal 100 \u00b7 Planta 12a 2a \u00b7 08014 Barcelona<\/p>\n<\/div>\n<div>\n<div class=\"eyebrow\">Contacte<\/div>\n<p><a href=\"tel:+34616235744\">+34 616 235 744<\/a><a href=\"tel:+34937710605\">+34 937 710 605<\/a><a href=\"mailto:info@barnasystem.com\">info@barnasystem.com<\/a><\/div>\n<div>\n<div class=\"eyebrow\">M\u00e9s sobre Barnasystem<\/div>\n<p><a href=\"https:\/\/www.barnasystem.com\/ca\/coneix-barnasystem\/\">Coneix-nos<\/a><a href=\"https:\/\/www.barnasystem.com\/blog-informatico\/\">Blog inform\u00e0tic<\/a><a href=\"https:\/\/www.barnasystem.com\/aviso-legal\/\">Av\u00eds legal<\/a><a href=\"https:\/\/www.barnasystem.com\/cookies\/\">Cookies<\/a><\/div>\n<\/div>\n<div class=\"legal\">\u00a9 Barnasystem \u00b7 Serveis inform\u00e0tics i projectes web.<\/div>\n<\/div>\n<\/footer>\n<p><script>\ndocument.querySelectorAll('.navgroup').forEach(group => {\n const details = group.querySelector('.subnav');\n const open = () => { document.querySelectorAll('.subnav').forEach(other => { if(other !== details) other.open = false; }); details.open = true; };\n group.addEventListener('pointerenter', event => { if(event.pointerType !== 'touch') open(); });\n group.addEventListener('pointerleave', () => { if(!group.contains(document.activeElement)) details.open = false; });\n group.addEventListener('focusin', event => { if(event.target.tagName !== 'SUMMARY') open(); });\n group.addEventListener('focusout', event => { if(!group.contains(event.relatedTarget)) details.open = false; });\n});\ndocument.addEventListener('keydown', event => { if(event.key === 'Escape') document.querySelectorAll('.subnav,.mobilegroup,.mobilemenu').forEach(menu => menu.open = false); });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Manteniment IT \u2304 Microsoft 365 Servei t\u00e8cnic \u2304 Suport t\u00e8cnic  [&#8230;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"blank.php","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-3901","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Suport inform\u00e0tic remot des de Barcelona per a empreses i particulars. 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